Privacy Policy

Introduction

Tradeflow ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website, platform, or services. By using the Service, you agree to the collection and use of information in accordance with this policy.

Who We Are

Tradeflow is a trading performance platform headquartered in the Netherlands. If you have any questions about this Privacy Policy or how we handle your data, you can contact us at support@tradeflow.so.

Information We Collect

How We Use Your Information

We use the information we collect for the following purposes: • To create and manage your account and provide the Service • To process tournament registrations and distribute prizes • To send you service-related communications, updates, and notifications • To send marketing communications where you have provided consent • To analyse usage patterns and improve the platform • To comply with legal obligations and enforce our Terms of Service • To prevent fraud, abuse, and other harmful activity

Legal Basis for Processing

We process your personal data on the following legal grounds: • Contract: Processing is necessary to provide the Service you have requested • Legitimate interests: We process data to improve the platform, prevent fraud, and operate our business • Consent: Where you have given us explicit consent, such as for marketing communications • Legal obligation: Where processing is required to comply with applicable law

Sharing Your Information

We do not sell your personal data. We may share your information with: • Service providers who assist us in operating the platform (e.g. hosting, analytics, email delivery) • Payment processors for prize distribution • Marketing tools such as Omnisend, where you have opted in • Law enforcement or regulatory authorities where required by law All third parties we share data with are contractually required to handle it in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your data within 90 days, unless we are required to retain it for legal or regulatory purposes. Anonymised or aggregated data may be retained indefinitely for analytical purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data: • Access: Request a copy of the personal data we hold about you • Rectification: Request correction of inaccurate or incomplete data • Erasure: Request deletion of your personal data under certain circumstances • Restriction: Request that we limit the processing of your data • Portability: Receive your data in a structured, machine-readable format • Objection: Object to processing based on legitimate interests or for direct marketing • Withdraw consent: Where processing is based on consent, you may withdraw it at any time To exercise any of these rights, please contact us at support@tradeflow.so. We will respond within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong password and to keep your account credentials confidential.

International Transfers

Your data may be transferred to and processed in countries outside of the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with applicable law.

Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe a child has submitted information to us, please contact us at support@tradeflow.so.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through the platform. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@tradeflow.so. You also have the right to lodge a complaint with the relevant data protection authority in your country.

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